FAQ

+ SHIPPING AND HANDLING

Orders are processed within 1-3 business days from the time we receive them. Depending on the weight of the order prices vary slightly, they are shipped via Fastway (South Africa). You will receive an automatic notification from us once your order has shipped with a tracking number. 

We ship to a select number of international countries. We are excited about our international customers and have tried to offer the most reasonable shipping rates possible. Please note, House Of Gozdawa is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.

 

+ RETURN POLICY 

Our products are bottled to order, and therefore made specially just for you. As such, we unfortunately cannot take any returns. If you’d like, please try a sample before purchasing a full size.

 

+ SAMPLES

Samples of all of our extrait de parfum are available to purchase here. For any new additions to our collections we will send out an announcement through our newsletter. Please sign up here.

 

+ GIFT WRAPPING 

All orders are wrapped, ready to gift. If you are sending a gift directly to someone, leave instructions in the note section at checkout and we will enclose a small card with your message.

 

+ EXTRAIT DE PARFUM

Our Extrait de Parfum is the highest concentration of scent, containing 20-30% of aromatic compounds and by nature lasts longer than Eau de Parfum, it has a milder sillage, it stays closer to the skin. We produce only purely natural scents containing no man made or altered substances or fragrance enhancers. Our oils are diluted in 97% percent ethanol alcohol and comes in an atomizing spray bottle. We find that the Extrait de Parfum tends to last longer on skin, though as a natural oil based product, you will require a reapplication during the day. (tip: Spray the perfume on areas which stay warm, the oils give off a fuller fragrance when warm. Focus on the wrists, crease on the arm, the collar bones and your chest), Luckily, each scent comes in a 12ml vial variation, which fits perfectly in a purse or briefcase and is a great travel companion and in a 2ml Telespray trial pack so you can get comfortable with your choice before committing.

Our products contain no parabens, sulfates, or phthalates. We do not test on animals.

+ SEDIMENT AND MISTING

Each perfume batch has been filtered to ensure any natural mass residues are removed, though due to the nature of natural oils it is possible that minimal sediment can form over time. 

This is simply a characteristic of natural ingredients and will not alter your experience of the fragrance. Give the bottle a good shake, or just let be.    

+ CUSTOM FRAGRANCES

We take on a very limited number of custom fragrance projects each year for individuals, as well as private label. The time it takes for custom work varies greatly depending on the scope of each project. A great amount of detail and time goes into creating a custom fragrance. We use high-end materials and create an entirely unique formula catered to each client’s brief. Please email agatakarolina [at] houseofgozdawa.com to discuss your project further.